Customer service  

Kundenservice   (german)

used for: Returns management, Post-purchase marketing, After-sales service

Narrower Terms

• Complaint management  

Broader Terms

• Marketing management  

Related Terms

• Call centre  

Subject Categories

• B.07.04 Marketing communications  

Links to other Thesauri and Vocabularies

=	Kundendienst   (from GND)
>	Technischer Kundendienst   (from GND)
>	Teleservice   (from GND)
>	Preisbegründung   (from GND)
>	Kundenberatung   (from GND)
>	Remote Service   (from GND)
>	Retoure   (from GND)
>	Lieferservice   (from GND)
>	Servicegrad   (from GND)
>	Servicepolitik   (from GND)
~	Nachkaufmarketing   (from GND)
~	Kundenbetreuung   (from GND)
=	Customer service   (from DBpedia)
=	after-sales service   (from EuroVoc)

Persistent Identifier (for bookmarking and linking)

• http://zbw.eu/stw/descriptor/12786-4