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  2. National University of Political Studies and Public Administration, Bucharest
  3. College of Management, National University of Political Studies and Public Administration, Bucharest
  4. Management dynamics in the knowledge economy
Please use this identifier to cite or link to this item: https://hdl.handle.net/11159/15843
Title: 

A bibliometric analysis of publications on customer service chatbots PDF Logo

Journal: 
Management dynamics in the knowledge economy
Authors: 
Mariciuc, Dragoș Florentin
e-ISSN: 
2392-8042
Document Type: 
Article
Year of Publication: 
2023
Open Content License: 
cc-by-nc Logo
Original URL: 
https://www.managementdynamics.ro/index.php/journal/article/download/507/464/2261
Persistent Identifier of the first edition: 
doi:10.2478/mdke-2023-0004
Language: 
English (eng)
Citation: 
Mariciuc, Dragoș Florentin (2023). A bibliometric analysis of publications on customer service chatbots. In: Management dynamics in the knowledge economy 11 (1/39), S. 48 - 62.
https://www.managementdynamics.ro/index.php/journal/article/download/507/464/2261.
doi:10.2478/mdke-2023-0004.
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Management dynamics in the knowledge economy

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