@prefix rdfs: . @prefix skos: . @prefix zbwext: . @prefix dc: . @prefix wd: . @prefix gnd: . @prefix ns0: . @prefix owl: . @prefix void: . rdfs:label "customer relationship management"@en, "Kundenbeziehungen"@de, "clients"@en, "customer relations"@en, "customers"@en, "Kundschaft"@de, "Kundenzufriedenheit"@de, "Management der Kundenbeziehungen"@de, "clientele"@en, "customer management"@en, "Kundenmanagement"@de, "customer satisfaction"@en, "CRM"@en, "CRM"@de, "Kundenverwaltung"@de ; skos:closeMatch ; skos:prefLabel "customers"@en, "Kundschaft"@de . rdfs:label "Consumer journey"@en, "Customer experience"@en, "Consumer experience"@en, "Customer journey"@en, "Kundenerfahrung"@de ; skos:related ; a skos:Concept, zbwext:Descriptor ; skos:prefLabel "Kundenerfahrung"@de, "Customer experience"@en . rdfs:label "Kundenbindung"@de, "Customer loyalty"@en, "Kundenloyalität"@de, "Customer retention"@en, "Kundentreue"@de, "Loyalität von Kunden"@de ; a zbwext:Descriptor, skos:Concept ; skos:related ; skos:prefLabel "Kundenbindung"@de, "Customer retention"@en . skos:altLabel "Käuferzufriedenheit"@de, "Verbraucherzufriedenheit"@de ; skos:prefLabel "Customer satisfaction"@en, "Kundenzufriedenheit"@de ; a skos:Concept, zbwext:Descriptor ; skos:closeMatch ; dc:isPartOf ; rdfs:label "Kundenzufriedenheit"@de, "Käuferzufriedenheit"@de, "Customer satisfaction"@en, "Verbraucherzufriedenheit"@de ; skos:exactMatch wd:Q999278, , gnd:4129147-5 ; skos:broader , , ; ns0:gvkppn "09137328X" ; skos:inScheme ; skos:related , , . rdfs:label "Kundenzufriedenheit"@de, "Customer satisfaction"@en ; skos:prefLabel "Kundenzufriedenheit"@de, "Customer satisfaction"@en ; skos:exactMatch . gnd:4129147-5 rdfs:label "Konsument / Zufriedenheit"@de, "Konsumentenzufriedenheit"@de, "Kunde / Zufriedenheit"@de, "Verbraucher / Zufriedenheit"@de, "Kundenzufriedenheit"@de, "Verbraucherzufriedenheit"@de ; skos:prefLabel "Verbraucherzufriedenheit"@de ; skos:exactMatch . skos:broader rdfs:subPropertyOf skos:broaderTransitive ; skos:definition "Relates a concept to a concept that is more general in meaning."@en ; rdfs:comment "Broader concepts are typically rendered as parents in a concept hierarchy (tree)."@en ; rdfs:label "has broader"@en . a zbwext:Thsys, skos:Concept ; rdfs:label "Consumer behaviour"@en, "N.07.02 Consumer behaviour"@en, "N.07.02 Konsumentenpsychologie"@de, "Konsumentenpsychologie"@de ; skos:notation "N.07.02" ; skos:prefLabel "N.07.02 Consumer behaviour"@en, "N.07.02 Konsumentenpsychologie"@de ; skos:narrower . skos:altLabel rdfs:subPropertyOf rdfs:label ; skos:definition "An alternative lexical label for a resource."@en ; rdfs:comment "skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties."@en, "The range of skos:altLabel is the class of RDF plain literals."@en ; rdfs:label "alternative label"@en . skos:prefLabel "Satisfaction"@en, "Zufriedenheit"@de ; rdfs:label "Satisfaction"@en, "Wohlergehen"@de, "Glück"@de, "Lebenszufriedenheit"@de, "Zufriedenheit"@de, "Wohlbefinden"@de, "Life satisfaction"@en, "Well-being"@en, "Happiness"@en, "Wellbeing"@en ; a skos:Concept, zbwext:Descriptor ; skos:narrower . rdfs:label "Word of mouth"@en, "Viral marketing"@en, "Empfehlungsmarketing"@de, "Virales Marketing"@de, "Referral marketing"@en, "Mundpropaganda"@de ; skos:related ; skos:prefLabel "Viral marketing"@en, "Virales Marketing"@de ; a skos:Concept, zbwext:Descriptor . wd:Q999278 rdfs:label "CSAT"@en, "CS"@en, "customer satisfaction"@en, "Kundenzufriedenheit"@de, "Customer satisfaction"@en ; skos:prefLabel "customer satisfaction"@en, "Kundenzufriedenheit"@de ; skos:exactMatch . skos:exactMatch rdfs:subPropertyOf skos:closeMatch ; skos:definition "skos:exactMatch is used to link two concepts, indicating a high degree of confidence that the concepts can be used interchangeably across a wide range of information retrieval applications. skos:exactMatch is a transitive property, and is a sub-property of skos:closeMatch."@en ; rdfs:comment "skos:exactMatch is disjoint with each of the properties skos:broadMatch and skos:relatedMatch."@en ; rdfs:label "has exact match"@en . skos:prefLabel rdfs:subPropertyOf rdfs:label ; skos:definition "The preferred lexical label for a resource, in a given language."@en ; rdfs:comment """skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties."""@en, "The range of skos:prefLabel is the class of RDF plain literals."@en, "A resource has no more than one value of skos:prefLabel per language tag."@en ; rdfs:label "preferred label"@en . rdfs:label "Marketingmanagement"@de, "Marketing management"@en, "B.07.01 Marketing management"@en, "B.07.01 Marketingmanagement"@de ; a zbwext:Thsys, skos:Concept ; skos:prefLabel "B.07.01 Marketing management"@en, "B.07.01 Marketingmanagement"@de ; skos:notation "B.07.01" ; skos:narrower . skos:related rdfs:subPropertyOf skos:semanticRelation ; skos:definition "Relates a concept to a concept with which there is an associative semantic relationship."@en ; rdfs:comment "skos:related is disjoint with skos:broaderTransitive"@en ; rdfs:label "has related"@en . skos:inScheme skos:definition "Relates a resource (for example a concept) to a concept scheme in which it is included."@en ; rdfs:label "is in scheme"@en . zbwext:Descriptor rdfs:label "Descriptor"@en ; a owl:Class . rdfs:label "Standard-Thesaurus Wirtschaft"@de, "STW Thesaurus for Economics"@en ; skos:prefLabel "Standard-Thesaurus Wirtschaft"@de, "STW Thesaurus for Economics"@en ; a void:Dataset, skos:ConceptScheme . skos:Concept rdfs:label "Concept"@en ; a owl:Class . skos:closeMatch rdfs:subPropertyOf skos:mappingRelation ; skos:definition "skos:closeMatch is used to link two concepts that are sufficiently similar that they can be used interchangeably in some information retrieval applications. In order to avoid the possibility of \"compound errors\" when combining mappings across more than two concept schemes, skos:closeMatch is not declared to be a transitive property."@en ; rdfs:label "has close match"@en .