@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#> .
@prefix gnd: <https://d-nb.info/gnd/> .
@prefix zbwext: <http://zbw.eu/namespaces/zbw-extensions/> .
@prefix wd: <http://www.wikidata.org/entity/> .
@prefix ns0: <http://purl.org/ontology/gbv/> .
@prefix dc: <http://purl.org/dc/terms/> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix void: <http://rdfs.org/ns/void#> .

skos:narrowMatch
  rdfs:subPropertyOf skos:narrower, skos:mappingRelation ;
  skos:definition "skos:narrowMatch is used to state a hierarchical mapping link between two conceptual resources in different concept schemes."@en ;
  rdfs:label "has narrower match"@en .

gnd:4130078-6
  rdfs:label "Mängelrüge"@de, "Mangelrüge"@de, "Rüge / Mängelhaftung"@de, "Reklamation / Bürgerliches Recht"@de ;
  skos:prefLabel "Mängelrüge"@de ;
  skos:relatedMatch <http://zbw.eu/stw/descriptor/19134-5> .

<http://zbw.eu/stw/descriptor/19134-5>
  skos:altLabel "Reklamation"@de, "Consumer complaints"@en, "Customer complaints"@en ;
  a skos:Concept, zbwext:Descriptor ;
  skos:prefLabel "Complaint management"@en, "Beschwerdemanagement"@de ;
  skos:exactMatch wd:Q829679, <https://data.gesis.org/thesoz/concept_10056526>, gnd:4834499-0 ;
  skos:narrowMatch wd:Q1473099 ;
  skos:relatedMatch gnd:4130078-6 ;
  rdfs:label "Complaint management"@en, "Customer complaints"@en, "Reklamation"@de, "Consumer complaints"@en, "Beschwerdemanagement"@de ;
  skos:inScheme <http://zbw.eu/stw> ;
  ns0:gvkppn "091386438" ;
  skos:broader <http://zbw.eu/stw/thsys/70384>, <http://zbw.eu/stw/descriptor/12786-4> ;
  dc:isPartOf <http://zbw.eu/stw> ;
  skos:related <http://zbw.eu/stw/descriptor/16034-3> .

wd:Q829679
  rdfs:label "complaint management"@en, "Reklamationsmanagement"@de, "Beschwerdemanagement"@de ;
  skos:prefLabel "complaint management"@en, "Beschwerdemanagement"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/19134-5> .

skos:broader
  rdfs:subPropertyOf skos:broaderTransitive ;
  skos:definition "Relates a concept to a concept that is more general in meaning."@en ;
  rdfs:comment "Broader concepts are typically rendered as parents in a concept hierarchy (tree)."@en ;
  rdfs:label "has broader"@en .

<http://zbw.eu/stw/descriptor/12786-4>
  rdfs:label "Retourenmanagement"@de, "Customer service"@en, "Kundenbetreuung"@de, "Kundendienst"@de, "Post-purchase marketing"@en, "Returns management"@en, "Kunden-Hotline"@de, "Kundenservice"@de, "Technischer Kundendienst"@de, "After-sales service"@en, "Nachkaufmarketing"@de, "After-Sales-Management"@de ;
  a zbwext:Descriptor, skos:Concept ;
  skos:narrower <http://zbw.eu/stw/descriptor/19134-5> ;
  skos:prefLabel "Customer service"@en, "Kundenservice"@de .

<http://zbw.eu/stw/descriptor/16034-3>
  rdfs:label "Produzentenhaftung"@de, "Rückrufaktion"@de, "Product liability"@en, "Produkthaftung"@de, "Product recall"@en ;
  a skos:Concept, zbwext:Descriptor ;
  skos:prefLabel "Product liability"@en, "Produkthaftung"@de ;
  skos:related <http://zbw.eu/stw/descriptor/19134-5> .

skos:altLabel
  rdfs:subPropertyOf rdfs:label ;
  skos:definition "An alternative lexical label for a resource."@en ;
  rdfs:comment "skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties."@en, "The range of skos:altLabel is the class of RDF plain literals."@en ;
  rdfs:label "alternative label"@en .

<http://zbw.eu/stw/thsys/70384>
  a zbwext:Thsys, skos:Concept ;
  skos:notation "B.07.04" ;
  rdfs:label "B.07.04  Marketingkommunikation"@de, "Marketingkommunikation"@de, "Marketing communications"@en, "B.07.04  Marketing communications"@en ;
  skos:narrower <http://zbw.eu/stw/descriptor/19134-5> ;
  skos:prefLabel "B.07.04  Marketing communications"@en, "B.07.04  Marketingkommunikation"@de .

gnd:4834499-0
  rdfs:label "Verbraucherreklamation"@de, "Reklamation"@de, "Verbraucherbeschwerde"@de, "Kunde / Beschwerde"@de, "Kundenreklamation"@de, "Complaint"@de, "Kunde / Reklamation"@de, "Kundenbeschwerde"@de, "Verbraucher / Beschwerde"@de, "Beschwerde <Reklamation>"@de, "Verbraucher / Reklamation"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/19134-5> ;
  skos:prefLabel "Reklamation"@de .

wd:Q1473099
  rdfs:label "consumer complaint"@en, "customer complaint"@en, "claim"@en, "Reklamation"@de ;
  skos:prefLabel "consumer complaint"@en, "Reklamation"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/19134-5> .

skos:prefLabel
  rdfs:subPropertyOf rdfs:label ;
  skos:definition "The preferred lexical label for a resource, in a given language."@en ;
  rdfs:comment """skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise
      disjoint properties."""@en, "The range of skos:prefLabel is the class of RDF plain literals."@en, "A resource has no more than one value of skos:prefLabel per language tag."@en ;
  rdfs:label "preferred label"@en .

skos:exactMatch
  rdfs:subPropertyOf skos:closeMatch ;
  skos:definition "skos:exactMatch is used to link two concepts, indicating a high degree of confidence that the concepts can be used interchangeably across a wide range of information retrieval applications. skos:exactMatch is a transitive property, and is a sub-property of skos:closeMatch."@en ;
  rdfs:comment "skos:exactMatch is disjoint with each of the properties skos:broadMatch and skos:relatedMatch."@en ;
  rdfs:label "has exact match"@en .

<https://data.gesis.org/thesoz/concept_10056526>
  rdfs:label "complaint"@en, "Reklamation"@de ;
  skos:prefLabel "complaint"@en, "Reklamation"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/19134-5> .

skos:related
  rdfs:subPropertyOf skos:semanticRelation ;
  skos:definition "Relates a concept to a concept with which there is an associative semantic relationship."@en ;
  rdfs:comment "skos:related is disjoint with skos:broaderTransitive"@en ;
  rdfs:label "has related"@en .

skos:relatedMatch
  rdfs:subPropertyOf skos:related, skos:mappingRelation ;
  skos:definition "skos:relatedMatch is used to state an associative mapping link between two conceptual resources in different concept schemes."@en ;
  rdfs:label "has related match"@en .

skos:inScheme
  skos:definition "Relates a resource (for example a concept) to a concept scheme in which it is included."@en ;
  rdfs:label "is in scheme"@en .

zbwext:Descriptor
  rdfs:label "Descriptor"@en ;
  a owl:Class .

<http://zbw.eu/stw>
  rdfs:label "Standard-Thesaurus Wirtschaft"@de, "STW Thesaurus for Economics"@en ;
  skos:prefLabel "Standard-Thesaurus Wirtschaft"@de, "STW Thesaurus for Economics"@en ;
  a void:Dataset, skos:ConceptScheme .

skos:Concept
  rdfs:label "Concept"@en ;
  a owl:Class .