@prefix gnd: <https://d-nb.info/gnd/> .
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#> .
@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix zbwext: <http://zbw.eu/namespaces/zbw-extensions/> .
@prefix void: <http://rdfs.org/ns/void#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix wd: <http://www.wikidata.org/entity/> .
@prefix ns0: <http://purl.org/ontology/gbv/> .
@prefix dc: <http://purl.org/dc/terms/> .

gnd:4135134-4
  rdfs:label "Service <Kundendienst>"@de, "Anwenderservice"@de, "Kundenservice"@de, "Kundendienst"@de ;
  skos:prefLabel "Kundendienst"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/12786-4> .

<http://zbw.eu/stw/thsys/70384>
  skos:narrower <http://zbw.eu/stw/descriptor/12786-4> ;
  a zbwext:Thsys, skos:Concept ;
  skos:notation "B.07.04" ;
  rdfs:label "B.07.04  Marketingkommunikation"@de, "Marketingkommunikation"@de, "Marketing communications"@en, "B.07.04  Marketing communications"@en ;
  skos:prefLabel "B.07.04  Marketing communications"@en, "B.07.04  Marketingkommunikation"@de .

<http://zbw.eu/stw/descriptor/12770-5>
  rdfs:label "Marketingstrategie"@de, "Marketingpolitik"@de, "Market-orientated perspective"@en, "Marktorientierte Unternehmensführung"@de, "Marketing management"@en, "Marketing-Kommunikation"@de, "Marketing implementation"@en, "Marketing mix"@en, "Kommunikationspolitik im Marketing"@de, "Marketingmanagement"@de, "Marketingkonzeption"@de, "Marketing strategy"@en, "Marketingplanung"@de ;
  skos:prefLabel "Marketingmanagement"@de, "Marketing management"@en ;
  a skos:Concept, zbwext:Descriptor ;
  skos:narrower <http://zbw.eu/stw/descriptor/12786-4> .

skos:closeMatch
  rdfs:subPropertyOf skos:mappingRelation ;
  skos:definition "skos:closeMatch is used to link two concepts that are sufficiently similar that they can be used interchangeably in some information retrieval applications. In order to avoid the possibility of \"compound errors\" when combining mappings across more than two concept schemes, skos:closeMatch is not declared to be a transitive property."@en ;
  rdfs:label "has close match"@en .

skos:exactMatch
  rdfs:subPropertyOf skos:closeMatch ;
  skos:definition "skos:exactMatch is used to link two concepts, indicating a high degree of confidence that the concepts can be used interchangeably across a wide range of information retrieval applications. skos:exactMatch is a transitive property, and is a sub-property of skos:closeMatch."@en ;
  rdfs:comment "skos:exactMatch is disjoint with each of the properties skos:broadMatch and skos:relatedMatch."@en ;
  rdfs:label "has exact match"@en .

<http://zbw.eu/stw>
  rdfs:label "Standard-Thesaurus Wirtschaft"@de, "STW Thesaurus for Economics"@en ;
  skos:prefLabel "Standard-Thesaurus Wirtschaft"@de, "STW Thesaurus for Economics"@en ;
  a void:Dataset, skos:ConceptScheme .

gnd:4114331-0
  rdfs:label "Kundenberatung"@de ;
  skos:prefLabel "Kundenberatung"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4297543-8
  rdfs:label "Kundenpflege"@de, "Kunde / Betreuung"@de, "Kundenbetreuung"@de ;
  skos:prefLabel "Kundenbetreuung"@de ;
  skos:relatedMatch <http://zbw.eu/stw/descriptor/12786-4> .

<http://eurovoc.europa.eu/4104>
  rdfs:label "after-sales service"@en, "Kundendienst"@de ;
  skos:prefLabel "after-sales service"@en, "Kundendienst"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/12786-4> .

zbwext:Descriptor
  rdfs:label "Descriptor"@en ;
  a owl:Class .

<http://zbw.eu/stw/descriptor/19134-5>
  a skos:Concept, zbwext:Descriptor ;
  skos:prefLabel "Complaint management"@en, "Beschwerdemanagement"@de ;
  rdfs:label "Complaint management"@en, "Customer complaints"@en, "Reklamation"@de, "Consumer complaints"@en, "Beschwerdemanagement"@de ;
  skos:broader <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4200272-2
  rdfs:label "Kundenschulung"@de, "Kunde / Schulung"@de, "Käuferschulung"@de ;
  skos:prefLabel "Kundenschulung"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4387564-6
  rdfs:label "After-Sales-Service"@de, "After-Sales-Marketing"@de, "Nachkaufmarketing"@de, "After-Sales-Management"@de ;
  skos:prefLabel "Nachkaufmarketing"@de ;
  skos:relatedMatch <http://zbw.eu/stw/descriptor/12786-4> .

skos:narrowMatch
  rdfs:subPropertyOf skos:narrower, skos:mappingRelation ;
  skos:definition "skos:narrowMatch is used to state a hierarchical mapping link between two conceptual resources in different concept schemes."@en ;
  rdfs:label "has narrower match"@en .

skos:prefLabel
  rdfs:subPropertyOf rdfs:label ;
  skos:definition "The preferred lexical label for a resource, in a given language."@en ;
  rdfs:comment """skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise
      disjoint properties."""@en, "The range of skos:prefLabel is the class of RDF plain literals."@en, "A resource has no more than one value of skos:prefLabel per language tag."@en ;
  rdfs:label "preferred label"@en .

<http://zbw.eu/stw/descriptor/19541-6>
  rdfs:label "Callcenter"@de, "Call centre"@en, "Call center"@en ;
  skos:prefLabel "Callcenter"@de, "Call centre"@en ;
  a zbwext:Descriptor, skos:Concept ;
  skos:related <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4418674-5
  rdfs:label "Service Level"@de, "Kundendienst / Servicegrad"@de, "Servicegrad"@de ;
  skos:prefLabel "Servicegrad"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

skos:inScheme
  skos:definition "Relates a resource (for example a concept) to a concept scheme in which it is included."@en ;
  rdfs:label "is in scheme"@en .

gnd:4234502-9
  rdfs:label "Servicepolitik"@de ;
  skos:prefLabel "Servicepolitik"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4607970-1
  rdfs:label "Teleservice"@de ;
  skos:prefLabel "Teleservice"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

gnd:1062940512
  rdfs:label "Retoure"@de, "Retouren"@de, "Retourware"@de, "Rücksendung"@de, "Rückware"@de, "Rücklieferung"@de ;
  skos:prefLabel "Retoure"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

skos:broadMatch
  rdfs:subPropertyOf skos:mappingRelation, skos:broader ;
  skos:definition "skos:broadMatch is used to state a hierarchical mapping link between two conceptual resources in different concept schemes."@en ;
  rdfs:label "has broader match"@en .

wd:Q5196479
  rdfs:label "customer support"@en, "customer care"@en, "Kundenbetreuung"@de ;
  skos:prefLabel "customer support"@en, "Kundenbetreuung"@de ;
  skos:closeMatch <http://zbw.eu/stw/descriptor/12786-4> .

<http://dbpedia.org/resource/Customer_service>
  rdfs:label "Customer service"@en, "Kundendienst"@de ;
  skos:prefLabel "Customer service"@en, "Kundendienst"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/12786-4> .

wd:Q1060653
  rdfs:label "customer service"@en, "שירות לקוחות"@en, "Customer Service"@de, "Customer Services"@de, "Kundenservice"@de, "Kundendienst"@de ;
  skos:prefLabel "customer service"@en, "Kundendienst"@de ;
  skos:exactMatch <http://zbw.eu/stw/descriptor/12786-4> .

skos:Concept
  rdfs:label "Concept"@en ;
  a owl:Class .

skos:broader
  rdfs:subPropertyOf skos:broaderTransitive ;
  skos:definition "Relates a concept to a concept that is more general in meaning."@en ;
  rdfs:comment "Broader concepts are typically rendered as parents in a concept hierarchy (tree)."@en ;
  rdfs:label "has broader"@en .

skos:narrower
  rdfs:subPropertyOf skos:narrowerTransitive ;
  skos:definition "Relates a concept to a concept that is more specific in meaning."@en ;
  rdfs:comment "Narrower concepts are typically rendered as children in a concept hierarchy (tree)."@en ;
  rdfs:label "has narrower"@en .

gnd:4175612-5
  rdfs:label "Preisbegründung"@de, "Preis / Begründung"@de ;
  skos:prefLabel "Preisbegründung"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4205292-0
  rdfs:label "Kundenanfrage"@de, "Kunde / Anfrage"@de ;
  skos:prefLabel "Kundenanfrage"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

skos:altLabel
  rdfs:subPropertyOf rdfs:label ;
  skos:definition "An alternative lexical label for a resource."@en ;
  rdfs:comment "skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties."@en, "The range of skos:altLabel is the class of RDF plain literals."@en ;
  rdfs:label "alternative label"@en .

wd:Q47499348
  rdfs:label "returns management"@en, "Retourenmanagement"@de ;
  skos:prefLabel "returns management"@en, "Retourenmanagement"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

gnd:4471031-8
  rdfs:label "Technischer Kundendienst"@de ;
  skos:prefLabel "Technischer Kundendienst"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .

wd:Q388830
  rdfs:label "After Sales Management"@de, "after-sales service department"@en, "After-Sales-Management"@de, "aftersales service"@en, "After-Sales-Service"@de, "After-Sales-Marketing"@de, "after-sales management"@en, "after-sales service"@en, "aftersales management"@en ;
  skos:prefLabel "after-sales service"@en, "After-Sales-Management"@de ;
  skos:narrowMatch <http://zbw.eu/stw/descriptor/12786-4> .

skos:related
  rdfs:subPropertyOf skos:semanticRelation ;
  skos:definition "Relates a concept to a concept with which there is an associative semantic relationship."@en ;
  rdfs:comment "skos:related is disjoint with skos:broaderTransitive"@en ;
  rdfs:label "has related"@en .

skos:relatedMatch
  rdfs:subPropertyOf skos:related, skos:mappingRelation ;
  skos:definition "skos:relatedMatch is used to state an associative mapping link between two conceptual resources in different concept schemes."@en ;
  rdfs:label "has related match"@en .

gnd:1151473499
  rdfs:label "Mobiler Kundendienst"@de ;
  skos:prefLabel "Mobiler Kundendienst"@de ;
  skos:closeMatch <http://zbw.eu/stw/descriptor/12786-4> .

<http://zbw.eu/stw/descriptor/12786-4>
  rdfs:label "Technischer Kundendienst"@de, "After-sales service"@en, "Returns management"@en, "Retourenmanagement"@de, "After-Sales-Management"@de, "Kundenservice"@de, "Kundenbetreuung"@de, "Post-purchase marketing"@en, "Kunden-Hotline"@de, "Kundendienst"@de, "Customer service"@en, "Nachkaufmarketing"@de ;
  skos:inScheme <http://zbw.eu/stw> ;
  skos:narrowMatch gnd:7589086-0, gnd:4175612-5, wd:Q47499348, gnd:4471031-8, gnd:4234502-9, gnd:4418674-5, gnd:4200272-2, gnd:4205292-0, gnd:4114331-0, gnd:4607970-1, gnd:1062940512 ;
  skos:prefLabel "Customer service"@en, "Kundenservice"@de ;
  skos:closeMatch wd:Q5196479, gnd:1151473499 ;
  a skos:Concept, zbwext:Descriptor ;
  ns0:gvkppn "091373255" ;
  skos:altLabel "Kundendienst"@de, "Nachkaufmarketing"@de, "After-sales service"@en, "Kunden-Hotline"@de, "Kundenbetreuung"@de, "Retourenmanagement"@de, "After-Sales-Management"@de, "Technischer Kundendienst"@de, "Post-purchase marketing"@en, "Returns management"@en ;
  skos:related <http://zbw.eu/stw/descriptor/19541-6> ;
  skos:broader <http://zbw.eu/stw/descriptor/12770-5>, <http://zbw.eu/stw/thsys/70384> ;
  skos:broadMatch wd:Q388830 ;
  skos:relatedMatch gnd:4297543-8, gnd:4387564-6 ;
  skos:exactMatch wd:Q1060653, gnd:4135134-4, <http://dbpedia.org/resource/Customer_service>, <http://eurovoc.europa.eu/4104> ;
  dc:isPartOf <http://zbw.eu/stw> ;
  skos:narrower <http://zbw.eu/stw/descriptor/19134-5> .

gnd:7589086-0
  rdfs:label "Remote Service"@de ;
  skos:prefLabel "Remote Service"@de ;
  skos:broadMatch <http://zbw.eu/stw/descriptor/12786-4> .