Service <Kundendienst>
label: Anwenderservice
label: Kundenservice
label: Kundendienst

B.07.04 Marketingkommunikation
type: Thsys
narrower: Technischer Kundendienst
type: Concept
notation: B.07.04
label: Marketingkommunikation
label: Marketing communications @en
label: B.07.04 Marketing communications @en

Marketingstrategie
type: Concept
label: Marketingpolitik
label: Market-orientated perspective @en
label: Marktorientierte Unternehmensführung
label: Marketing management @en
label: Marketing-Kommunikation
label: Marketing implementation @en
label: Marketing mix @en
label: Kommunikationspolitik im Marketing
label: Marketingmanagement
label: Marketingkonzeption
label: Marketing strategy @en
label: Marketingplanung
type: Descriptor
narrower: Technischer Kundendienst

has close match
sub property of: mappingRelation
definition: skos:closeMatch is used to link two concepts that are sufficiently similar that they can be used interchangeably in some information retrieval applications. In order to avoid the possibility of "compound errors" when combining mappings across more than two concept schemes, skos:closeMatch is not declared to be a transitive property. @en

has exact match
sub property of: has close match
definition: skos:exactMatch is used to link two concepts, indicating a high degree of confidence that the concepts can be used interchangeably across a wide range of information retrieval applications. skos:exactMatch is a transitive property, and is a sub-property of skos:closeMatch. @en
comment: skos:exactMatch is disjoint with each of the properties skos:broadMatch and skos:relatedMatch. @en

Standard-Thesaurus Wirtschaft
type: Dataset
label: STW Thesaurus for Economics @en
type: ConceptScheme

Kundenberatung
has broader match: Technischer Kundendienst

Kundenpflege
label: Kunde / Betreuung
label: Kundenbetreuung
has related match: Technischer Kundendienst

Kundendienst
label: after-sales service @en

Descriptor
type: Class

Beschwerdemanagement
type: Concept
type: Descriptor
preferred label: Complaint management @en
label: Customer complaints @en
label: Reklamation
label: Consumer complaints @en
broader: Technischer Kundendienst

Kundenschulung
label: Kunde / Schulung
label: Käuferschulung
has broader match: Technischer Kundendienst

After-Sales-Service
label: After-Sales-Marketing
label: Nachkaufmarketing
label: After-Sales-Management
has related match: Technischer Kundendienst

has narrower
sub property of: narrowerTransitive
definition: Relates a concept to a concept that is more specific in meaning. @en
comment: Narrower concepts are typically rendered as children in a concept hierarchy (tree). @en

has narrower match
sub property of: has narrower
sub property of: mappingRelation
definition: skos:narrowMatch is used to state a hierarchical mapping link between two conceptual resources in different concept schemes. @en

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language. @en
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties. @en
comment: The range of skos:prefLabel is the class of RDF plain literals. @en
comment: A resource has no more than one value of skos:prefLabel per language tag. @en

Callcenter
type: Descriptor
label: Call centre @en
label: Call center @en
type: Concept
related: Technischer Kundendienst

Service Level
label: Kundendienst / Servicegrad
label: Servicegrad
has broader match: Technischer Kundendienst

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included. @en

Servicepolitik
has broader match: Technischer Kundendienst

Teleservice
has broader match: Technischer Kundendienst

Retoure
label: Retouren
label: Retourware
label: Rücksendung
label: Rückware
label: Rücklieferung
has broader match: Technischer Kundendienst

has broader match
sub property of: mappingRelation
sub property of: has broader
definition: skos:broadMatch is used to state a hierarchical mapping link between two conceptual resources in different concept schemes. @en

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning. @en
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree). @en

Kundenbetreuung
label: customer support @en
label: customer care @en

Kundendienst
label: Customer service @en

Customer Service
label: customer service @en
label: שירות לקוחות @en
label: Customer Services
label: Kundenservice
label: Kundendienst

Concept
type: Class

Preisbegründung
label: Preis / Begründung
has broader match: Technischer Kundendienst

Kundenanfrage
label: Kunde / Anfrage
has broader match: Technischer Kundendienst

alternative label
sub property of: label
definition: An alternative lexical label for a resource. @en
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties. @en
comment: The range of skos:altLabel is the class of RDF plain literals. @en

Retourenmanagement
label: returns management @en
has broader match: Technischer Kundendienst

Technischer Kundendienst
has broader match: Technischer Kundendienst

After Sales Management
label: after-sales service department @en
label: After-Sales-Management
label: aftersales service @en
label: After-Sales-Service
label: After-Sales-Marketing
label: after-sales management @en
label: after-sales service @en
label: aftersales management @en
has narrower match: Technischer Kundendienst

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship. @en
comment: skos:related is disjoint with skos:broaderTransitive @en

has related match
sub property of: has related
sub property of: mappingRelation
definition: skos:relatedMatch is used to state an associative mapping link between two conceptual resources in different concept schemes. @en

Mobiler Kundendienst

Technischer Kundendienst
type: Concept
label: After-sales service @en
label: Returns management @en
label: Retourenmanagement
label: After-Sales-Management
label: Kundenservice
label: Kundenbetreuung
label: Post-purchase marketing @en
label: Kunden-Hotline
label: Kundendienst
label: Customer service @en
label: Nachkaufmarketing
is in scheme: Standard-Thesaurus Wirtschaft
has narrower match: Remote Service
has narrower match: Preisbegründung
has narrower match: Retourenmanagement
has narrower match: Technischer Kundendienst
has narrower match: Servicepolitik
has narrower match: Service Level
has narrower match: Kundenschulung
has narrower match: Kundenanfrage
has narrower match: Kundenberatung
has narrower match: Teleservice
has narrower match: Retoure
type: Descriptor
gvkppn: 091373255
related: Callcenter
broader: Marketingstrategie
broader: B.07.04 Marketingkommunikation
has broader match: After Sales Management
has related match: Kundenpflege
has related match: After-Sales-Service
is part of: Standard-Thesaurus Wirtschaft
narrower: Beschwerdemanagement

Remote Service
has broader match: Technischer Kundendienst