Customer satisfaction
label: Kundenzufriedenheit @de

customer relationship management
label: Kundenbeziehungen @de
label: clients
label: customer relations
label: customers
label: Kundschaft @de
label: Kundenzufriedenheit @de
label: Management der Kundenbeziehungen @de
label: clientele
label: customer management
label: Kundenmanagement @de
label: customer satisfaction
label: CRM
label: Kundenverwaltung @de

Concept
type: Class

alternative label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:altLabel is the class of RDF plain literals.
sub property of: label
definition: An alternative lexical label for a resource.

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

has close match
sub property of: mappingRelation
definition: skos:closeMatch is used to link two concepts that are sufficiently similar that they can be used interchangeably in some information retrieval applications. In order to avoid the possibility of "compound errors" when combining mappings across more than two concept schemes, skos:closeMatch is not declared to be a transitive property.

has exact match
comment: skos:exactMatch is disjoint with each of the properties skos:broadMatch and skos:relatedMatch.
sub property of: has close match
definition: skos:exactMatch is used to link two concepts, indicating a high degree of confidence that the concepts can be used interchangeably across a wide range of information retrieval applications. skos:exactMatch is a transitive property, and is a sub-property of skos:closeMatch.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

has related
comment: skos:related is disjoint with skos:broaderTransitive
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.

CSAT
label: CS
label: customer satisfaction
label: Kundenzufriedenheit @de
label: Customer satisfaction

Descriptor
type: Class

STW Thesaurus for Economics
type: Dataset
type: ConceptScheme
label: Standard-Thesaurus Wirtschaft @de

Customer satisfaction
type: Concept
type: Descriptor
is part of: STW Thesaurus for Economics
gvkppn: 09137328X
label: Kundenzufriedenheit @de
label: Käuferzufriedenheit @de
label: Verbraucherzufriedenheit @de
broader: Consumer behaviour
broader: Satisfaction
broader: Marketing management
is in scheme: STW Thesaurus for Economics
related: Consumer journey
related: Customer loyalty
related: Word of mouth

Satisfaction
type: Concept
type: Descriptor
label: Wohlergehen @de
label: Glück @de
label: Lebenszufriedenheit @de
label: Zufriedenheit @de
label: Wohlbefinden @de
label: Life satisfaction
label: Well-being
label: Happiness
label: Wellbeing
narrower: Customer satisfaction

Customer loyalty
type: Descriptor
type: Concept
label: Kundenbindung @de
label: Kundenloyalität @de
label: Customer retention
label: Kundentreue @de
label: Loyalität von Kunden @de
related: Customer satisfaction

Word of mouth
type: Concept
type: Descriptor
label: Viral marketing
label: Empfehlungsmarketing @de
label: Virales Marketing @de
label: Referral marketing
label: Mundpropaganda @de
related: Customer satisfaction

Consumer journey
type: Concept
type: Descriptor
label: Customer experience
label: Consumer experience
label: Customer journey
label: Kundenerfahrung @de
related: Customer satisfaction

Marketing management
type: Thsys
type: Concept
label: Marketingmanagement @de
label: B.07.01 Marketing management
label: B.07.01 Marketingmanagement @de
narrower: Customer satisfaction
notation: B.07.01

Consumer behaviour
type: Thsys
type: Concept
label: N.07.02 Consumer behaviour
label: N.07.02 Konsumentenpsychologie @de
label: Konsumentenpsychologie @de
narrower: Customer satisfaction
notation: N.07.02

Konsument / Zufriedenheit
label: Konsumentenzufriedenheit @de
label: Kunde / Zufriedenheit @de
label: Verbraucher / Zufriedenheit @de
label: Kundenzufriedenheit @de
label: Verbraucherzufriedenheit @de