@prefix dcterms: <http://purl.org/dc/terms/> .
@prefix delta:   <http://www.w3.org/2004/delta#> .
@prefix dsv:     <http://purl.org/iso25964/DataSet/Versioning#> .
@prefix owl:     <http://www.w3.org/2002/07/owl#> .
@prefix rdfs:    <http://www.w3.org/2000/01/rdf-schema#> .
@prefix sd:      <http://www.w3.org/ns/sparql-service-description#> .
@prefix sh:      <http://purl.org/skos-history/> .
@prefix skos:    <http://www.w3.org/2004/02/skos/core#> .
@prefix xhv:     <http://www.w3.org/1999/xhtml/vocab#> .

<http://zbw.eu/stw/descriptor/19133-0/version/8.06/delta/8.08>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/8.06/delta/8.08>;
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/12665-2> ];
        delta:deletion    [] ;
        delta:deletion    [ skos:prefLabel  "Customer Relationship Management"@de ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [ skos:prefLabel  "Customer relationship management"@en ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/20442-5> ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [ skos:scopeNote  "Beziehungen zwischen Unternehmen und ihren Endverbraucher-Kunden."@de ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:insertion   [ skos:altLabel  "Kundenrückgewinnung"@de ];
        delta:insertion   [ skos:scopeNote  "Beziehungen zwischen einem Unternehmen und seinen Zulieferern auf der einen Seite und seinen Kunden auf der anderen Seite."@de ];
        delta:insertion   [ skos:scopeNote  "Für Zulieferer-Abnehmer-Beziehungen zwischen Unternehmen BENUTZE Lieferanten-Kunden-Beziehung. Für das Management von Logistikketten BENUTZE Supply Chain Management."@de ];
        delta:insertion   [ skos:altLabel  "Customer relationship management"@en ];
        delta:insertion   [ skos:prefLabel  "Beziehungsmarketing"@de ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/21020-5> ];
        delta:insertion   [] ;
        delta:insertion   [ skos:altLabel  "Beziehungsmanagement"@de ];
        delta:insertion   [ skos:altLabel  "Loyalität von Kunden"@de ];
        delta:insertion   [] ;
        delta:insertion   [ skos:prefLabel  "Relationship marketing"@en ];
        delta:insertion   [ skos:altLabel  "Churn management"@en ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/24706-5> ];
        delta:insertion   [ skos:altLabel  "Kundenabwanderung"@de ];
        delta:insertion   [ skos:altLabel  "Customer retention"@en ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/12108-6> ];
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/12665-2> ];
        delta:insertion   [ skos:altLabel  "Kundenloyalität"@de ];
        delta:insertion   [ skos:altLabel  "Kundenbeziehungsmanagement"@de ];
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [ skos:altLabel  "Customer loyalty"@en ];
        delta:insertion   [ skos:altLabel  "Customer recovery"@en ] .

<http://zbw.eu/stw/descriptor/19133-0/version/8.04/delta/8.06>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/8.04/delta/8.06>;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:insertion   [ skos:altLabel  "Kundenmanagement"@de ];
        delta:insertion   [ skos:broader  <http://zbw.eu/stw/thsys/70292> ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/12665-2> ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/24781-5> ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/19141-1> ];
        delta:insertion   [ skos:scopeNote  "Beziehungen zwischen Unternehmen und ihren Endverbraucher-Kunden."@de ];
        delta:insertion   [ skos:inScheme  <http://zbw.eu/stw> ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/19134-5> ];
        delta:insertion   [ skos:prefLabel  "Customer relationship management"@en ];
        delta:insertion   [ skos:altLabel  "Kundentreue"@de ];
        delta:insertion   [ skos:altLabel  "Kundenbindungsmanagement"@de ];
        delta:insertion   [ skos:altLabel  "Kundenbindung"@de ];
        delta:insertion   [ skos:altLabel  "Customer relationship"@en ];
        delta:insertion   [ skos:altLabel  "Kundenorientierung"@de ];
        delta:insertion   [ skos:altLabel  "CRM (Customer Relationship Management)"@en ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/20442-5> ];
        delta:insertion   [ skos:altLabel  "B2C"@en ];
        delta:insertion   [ skos:broader  <http://zbw.eu/stw/thsys/73384> ];
        delta:insertion   [ skos:altLabel  "Kundennähe"@de ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/12786-4> ];
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/24785-4> ];
        delta:insertion   [ skos:prefLabel  "Customer Relationship Management"@de ] .

<http://zbw.eu/stw/descriptor/19133-0>
        sh:conceptHistory  <http://zbw.eu/stw/descriptor/19133-0/version/9.14/delta/9.16> , <http://zbw.eu/stw/descriptor/19133-0/version/9.18/delta/9.20> , <http://zbw.eu/stw/descriptor/19133-0/version/8.04/delta/8.06> , <http://zbw.eu/stw/descriptor/19133-0/version/8.08/delta/8.10> , <http://zbw.eu/stw/descriptor/19133-0/version/8.10/delta/8.12> , <http://zbw.eu/stw/descriptor/19133-0/version/8.06/delta/8.08> , <http://zbw.eu/stw/descriptor/19133-0/version/8.12/delta/8.14> .

<http://zbw.eu/stw/descriptor/19133-0/version/9.18/delta/9.20>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/9.18/delta/9.20>;
        delta:deletion    [] ;
        delta:insertion   [ skos:related  <http://zbw.eu/stw/descriptor/30565-4> ] .

<http://zbw.eu/stw/descriptor/19133-0/version/8.12/delta/8.14>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/8.12/delta/8.14>;
        delta:deletion    [ skos:broader  <http://zbw.eu/stw/thsys/70292> ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [ skos:broader  <http://zbw.eu/stw/thsys/73384> ];
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/24781-5> ];
        delta:insertion   [] ;
        delta:insertion   [ skos:broader  <http://zbw.eu/stw/thsys/191500> ];
        delta:insertion   [ skos:broader  <http://zbw.eu/stw/descriptor/12766-3> ];
        delta:insertion   [] ;
        delta:insertion   []  .

<http://zbw.eu/stw/descriptor/19133-0/version/8.08/delta/8.10>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/8.08/delta/8.10>;
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/24706-5> ];
        delta:deletion    [] ;
        delta:deletion    [ skos:scopeNote  "Für Zulieferer-Abnehmer-Beziehungen zwischen Unternehmen BENUTZE Lieferanten-Kunden-Beziehung. Für das Management von Logistikketten BENUTZE Supply Chain Management."@de ];
        delta:deletion    [] ;
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/24706-5> ];
        delta:insertion   [] ;
        delta:insertion   [ skos:scopeNote  "Corporate relationship management concerning its suppliers on one hand and its customers on the other."@en ];
        delta:insertion   []  .

<http://zbw.eu/stw/descriptor/19133-0/version/9.14/delta/9.16>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/9.14/delta/9.16>;
        delta:deletion    [] ;
        delta:insertion   [ <http://zbw.eu/namespaces/zbw-extensions/altLabelNarrower>
                          "Customer engagement"@en ] .

<http://zbw.eu/stw/descriptor/19133-0/version/8.10/delta/8.12>
        a                 sh:ConceptDelta;
        dcterms:isPartOf  <http://zbw.eu/stw/version/8.10/delta/8.12>;
        delta:deletion    [] ;
        delta:deletion    [ skos:altLabel  "Customer loyalty"@en ];
        delta:deletion    [ skos:altLabel  "Loyalität von Kunden"@de ];
        delta:deletion    [ skos:altLabel  "Kundenbeziehungsmanagement"@de ];
        delta:deletion    [ skos:altLabel  "Kundenbindungsmanagement"@de ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/24785-4> ];
        delta:deletion    [ skos:narrower  <http://zbw.eu/stw/descriptor/24706-5> ];
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/12786-4> ];
        delta:deletion    [ skos:altLabel  "Kundentreue"@de ];
        delta:deletion    [ skos:altLabel  "Kundenrückgewinnung"@de ];
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/19141-1> ];
        delta:deletion    [] ;
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/19134-5> ];
        delta:deletion    [] ;
        delta:deletion    [] ;
        delta:deletion    [ skos:altLabel  "Kundenabwanderung"@de ];
        delta:deletion    [ skos:altLabel  "Kundenbindung"@de ];
        delta:deletion    [ skos:scopeNote  "Corporate relationship management concerning its suppliers on one hand and its customers on the other."@en ];
        delta:deletion    [ skos:altLabel  "Churn management"@en ];
        delta:deletion    [ skos:altLabel  "Kundenloyalität"@de ];
        delta:deletion    [ skos:altLabel  "B2C"@en ];
        delta:deletion    [ skos:altLabel  "Customer recovery"@en ];
        delta:deletion    [] ;
        delta:deletion    [ skos:scopeNote  "Beziehungen zwischen einem Unternehmen und seinen Zulieferern auf der einen Seite und seinen Kunden auf der anderen Seite."@de ];
        delta:deletion    [ skos:narrower  <http://zbw.eu/stw/descriptor/12665-2> ];
        delta:deletion    [] ;
        delta:deletion    [ skos:related  <http://zbw.eu/stw/descriptor/21020-5> ];
        delta:deletion    [ skos:altLabel  "Customer retention"@en ];
        delta:insertion   [] ;
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/29793-1> ];
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/29799-3> ];
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/29795-4> ];
        delta:insertion   [] ;
        delta:insertion   [ skos:altLabel  "Customer experience management"@en ];
        delta:insertion   [] ;
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/29794-6> ];
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [ skos:altLabel  "Customer orientation"@en ];
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [ skos:altLabel  "Kundenbeziehungen"@de ];
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [] ;
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/26022-4> ];
        delta:insertion   [] ;
        delta:insertion   [ skos:narrower  <http://zbw.eu/stw/descriptor/18395-3> ];
        delta:insertion   [] ;
        delta:insertion   []  .