http://zbw.eu/stw/descriptor/19133-0/version/8.06/delta/8.08
type: ConceptDelta
is part of: http://zbw.eu/stw/version/8.06/delta/8.08
deletion:
  related: http://zbw.eu/stw/descriptor/12665-2
deletion: Customer Relationship Management
deletion: Customer relationship management
deletion:
  scope note: Beziehungen zwischen Unternehmen und ihren Endverbraucher-Kunden.
deletion:
  related: http://zbw.eu/stw/descriptor/20442-5
insertion:
  alternative label: Customer loyalty @en
insertion: Beziehungsmarketing
insertion:
  alternative label: Customer retention @en
insertion:
  narrower: http://zbw.eu/stw/descriptor/12665-2
insertion:
  related: http://zbw.eu/stw/descriptor/12108-6
insertion:
  alternative label: Kundenbeziehungsmanagement
insertion:
  alternative label: Beziehungsmanagement
insertion:
  alternative label: Kundenloyalität
insertion:
  alternative label: Loyalität von Kunden
insertion: Relationship marketing
insertion:
  alternative label: Kundenabwanderung
insertion:
  alternative label: Customer relationship management @en
insertion:
  related: http://zbw.eu/stw/descriptor/21020-5
insertion:
  scope note: Beziehungen zwischen einem Unternehmen und seinen Zulieferern auf der einen Seite und seinen Kunden auf der anderen Seite.
insertion:
  related: http://zbw.eu/stw/descriptor/24706-5
insertion:
  alternative label: Churn management @en
insertion:
  scope note: Für Zulieferer-Abnehmer-Beziehungen zwischen Unternehmen BENUTZE Lieferanten-Kunden-Beziehung. Für das Management von Logistikketten BENUTZE Supply Chain Management.
insertion:
  alternative label: Customer recovery @en
insertion:
  alternative label: Kundenrückgewinnung

http://zbw.eu/stw/descriptor/19133-0/version/8.04/delta/8.06
type: ConceptDelta
is part of: http://zbw.eu/stw/version/8.04/delta/8.06
insertion:
  in scheme: stw
insertion:
  related: http://zbw.eu/stw/descriptor/12665-2
insertion:
  related: http://zbw.eu/stw/descriptor/20442-5
insertion:
  related: http://zbw.eu/stw/descriptor/19141-1
insertion:
  alternative label: CRM (Customer Relationship Management) @en
insertion:
  related: http://zbw.eu/stw/descriptor/12786-4
insertion:
  related: http://zbw.eu/stw/descriptor/19134-5
insertion:
  alternative label: Kundennähe
insertion:
  alternative label: B2C @en
insertion:
  alternative label: Customer relationship @en
insertion:
  alternative label: Kundentreue
insertion:
  alternative label: Kundenmanagement
insertion:
  broader: http://zbw.eu/stw/thsys/73384
insertion:
  alternative label: Kundenbindungsmanagement
insertion:
  scope note: Beziehungen zwischen Unternehmen und ihren Endverbraucher-Kunden.
insertion:
  alternative label: Kundenorientierung
insertion:
  related: http://zbw.eu/stw/descriptor/24785-4
insertion:
  related: http://zbw.eu/stw/descriptor/24781-5
insertion:
  alternative label: Kundenbindung
insertion: Customer relationship management
insertion: Customer Relationship Management
insertion:
  broader: http://zbw.eu/stw/thsys/70292

http://zbw.eu/stw/descriptor/19133-0/version/8.08/delta/8.10
type: ConceptDelta
is part of: http://zbw.eu/stw/version/8.08/delta/8.10
deletion:
  scope note: Für Zulieferer-Abnehmer-Beziehungen zwischen Unternehmen BENUTZE Lieferanten-Kunden-Beziehung. Für das Management von Logistikketten BENUTZE Supply Chain Management.
deletion:
  related: http://zbw.eu/stw/descriptor/24706-5
insertion:
  narrower: http://zbw.eu/stw/descriptor/24706-5
insertion:
  scope note: Corporate relationship management concerning its suppliers on one hand and its customers on the other. @en

http://zbw.eu/stw/descriptor/19133-0/version/9.14/delta/9.16
type: ConceptDelta
is part of: http://zbw.eu/stw/version/9.14/delta/9.16
insertion:
  alt label narrower: Customer engagement @en

http://zbw.eu/stw/descriptor/19133-0/version/8.10/delta/8.12
type: ConceptDelta
is part of: http://zbw.eu/stw/version/8.10/delta/8.12
deletion:
  alternative label: Customer loyalty @en
deletion:
  alternative label: Kundenloyalität
deletion:
  alternative label: B2C @en
deletion:
  alternative label: Kundentreue
deletion:
  scope note: Corporate relationship management concerning its suppliers on one hand and its customers on the other. @en
deletion:
  narrower: http://zbw.eu/stw/descriptor/12665-2
deletion:
  alternative label: Kundenabwanderung
deletion:
  related: http://zbw.eu/stw/descriptor/19134-5
deletion:
  alternative label: Kundenbindungsmanagement
deletion:
  alternative label: Kundenbeziehungsmanagement
deletion:
  related: http://zbw.eu/stw/descriptor/24785-4
deletion:
  related: http://zbw.eu/stw/descriptor/21020-5
deletion:
  alternative label: Customer retention @en
deletion:
  narrower: http://zbw.eu/stw/descriptor/24706-5
deletion:
  related: http://zbw.eu/stw/descriptor/12786-4
deletion:
  alternative label: Churn management @en
deletion:
  related: http://zbw.eu/stw/descriptor/19141-1
deletion:
  alternative label: Kundenrückgewinnung
deletion:
  alternative label: Kundenbindung
deletion:
  scope note: Beziehungen zwischen einem Unternehmen und seinen Zulieferern auf der einen Seite und seinen Kunden auf der anderen Seite.
deletion:
  alternative label: Loyalität von Kunden
deletion:
  alternative label: Customer recovery @en
insertion:
  narrower: http://zbw.eu/stw/descriptor/29794-6
insertion:
  narrower: http://zbw.eu/stw/descriptor/29793-1
insertion:
  narrower: http://zbw.eu/stw/descriptor/26022-4
insertion:
  alternative label: Customer orientation @en
insertion:
  narrower: http://zbw.eu/stw/descriptor/18395-3
insertion:
  alternative label: Customer experience management @en
insertion:
  narrower: http://zbw.eu/stw/descriptor/29799-3
insertion:
  alternative label: Kundenbeziehungen
insertion:
  narrower: http://zbw.eu/stw/descriptor/29795-4