Data protection

Your personal data (name, e-mail address) are used by the ZBW – in accordance with German data protection regulations – exclusively to provide this information service.

The ZBW uses the software QuestionPoint of the company OCLC to handle your questions. Therefore data will be transferred to servers of OCLC in the USA. This data transfer is performed on the basis of the “standard contractual clauses for the transfer of personal data to third countries” of the European Union. Please be aware that the level of data protection in third countries might differ from German and EU standards.

Your e-mail address and your name will be separated from your question on the OCLC server after 90 days. However, they remain stored on the OCLC server. For the name field, we recommend the use of pseudonyms.

Any information you enter into the question field is also stored on the OCLC server. We therefore recommend that you provide personal data ONLY in the corresponding fields. By submitting your question, you agree to these terms. If you do not agree, please  phone us at Research Guide EconDesk.


Although we carefully screen the contents, we do not assume any liability for timeliness, correctness or completeness of the provided information.

Please note that we cannot give advice on legal, medical, psychological or tax matters.


If you are not satisfied with the answer to one of your questions, please file a complaint with us within 21 days of receiving your answer. There is a form available for complaints feedback form. Please quote the ID (identification number) of the respective question in your complaint. You will find the ID in the subject line of the answer e-mail from Research Guide EconDesk.

Research Guide EconDesk is a service of the German National Library of Economics (ZBW)